Shipping & Delivery

At Novwells, we strive to ensure that your orders are processed and delivered promptly. Please review our shipping policy for more details on how we manage the shipping process.

1. Delivery Locations

We currently ship only within India. Orders placed for delivery outside India will not be processed.

2. Order Confirmation

After placing your order, you will receive an email notification confirming your order details, including the order number and a summary of the items purchased.

3. Dispatch Timeline

We generally dispatch products within 2 business days of receiving your order.

Once dispatched, you will receive an email or SMS notification from our shipping partner with tracking details.

4. Order Tracking

Customers can track their orders by logging into the “My Account” section on our website. This section provides updates on the shipment status.

5. Delivery Timelines

Standard delivery is typically completed within 5 to 7 business days from the date of dispatch.

Delivery timelines may vary depending on the shipping address, holidays, or unforeseen circumstances.

6. Shipping Charges

Shipping charges are included in the product prices displayed on our website. There are no additional shipping fees at checkout.

7. Delayed or Failed Delivery

In the event of a delay, our shipping partner will notify you.

If delivery fails due to incorrect address details or non-availability of the recipient, the shipment may be returned to us. For assistance, please contact us at info@novwells.com.

8. Non-Deliverable Pincodes

Certain remote areas may not be serviceable by our shipping partners. If your delivery address falls in such locations, we will inform you after the order is placed.

9. Contact Us

For questions or concerns regarding shipping, please reach out to us at:

Email: info@novwells.com